Ask me anything!
General
What is your return policy?
We do not accept returns. If you have any issues with an order please contact us at craftsbyyarnwiz@gmail.com.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of receiving the package. Provide photos of the damage, and we will work with you to resolve the issue.
Shipping
What are the shipping options and costs?
Free Shipping is offered thru USPS First Class letter mail for domestic orders only for stickers, bookmarks, & sticker sheet orders. These orders are sent in stamped envelopes.
We also offer standard and expedited shipping options through both USPS or UPS. Shipping costs vary based on the destination and the weight of the package. The shipping cost will be calculated at checkout.
Do you ship internationally?
Yes, we offer international shipping. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the buyer.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available through our store.
Can I use multiple payment methods for a single purchase?
At this time, we can only accept one form of payment per order.
Is my payment information secure?
Yes, we use secure payment processing to ensure your information is protected. Your payment details are never stored on our servers.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and used on our website.
Commission or Custom Orders
How do I place a custom order?
You can place a custom order by sending an email to craftsbyyarnwiz@gmail.com. Please provide as much detail as possible to help us understand your vision.
We offer personalized illustrations and crochet items that reflect the magic of fantasy, the thrill of gaming, and the warmth of handmade artistry. Whether you have a clear idea or need creative guidance, we're here to bring your imagination to life.
To help us capture your vision, please attach any inspiration images or references. The more detail, the better! We look forward to crafting something truly unique for you.
How long does a custom order take?
The timeline for custom orders varies based on the complexity of the request and our current workload. We will provide an estimated timeline when you receive your quote.
Can I request a specific theme or style?
Absolutely! We specialize in themes inspired by fantasy, gaming, and whimsical elements. Feel free to share any specific ideas or themes you have in mind.
What if I’m not satisfied with the final product?
Our goal is to ensure you are delighted with your custom order. We will work with you throughout the process to make sure the final product meets your expectations.
How much do custom orders cost?
Pricing varies based on the complexity and size of the custom order. Please provide detailed information in your request form to receive an accurate quote.
Is a deposit required for custom orders?
Yes, a deposit is required to begin to work on your custom order. The deposit amount will be specified in your quote.
Can I make changes to my order after it has been placed?
Minor changes can be made within 48 hours of placing the order. For significant changes, please contact us as soon as possible to discuss.
What is your revision policy?
Each custom order includes up to two revisions. Additional revisions may incur extra charges.
What is your cancellation policy?
Custom orders can be canceled within 24 hours of placing the order for a full refund. After 24 hours, the deposit is non-refundable.